Support Services

Select a service below for more information:

ACFI Support Service - Sustainable Approach

Want a total ACFI solution for ongoing, sustainable funding? This option is designed to capture any potential lost funding initially and equip the provider with the internal capacity to maintain ACFI funding potential for the long term.

This service option is comprised of two phases: Initial Upgrade Phase, and an optional Ongoing Support Phase.

ACG ACFI Specialists are on site five days a week providing hands-on support, education, guidance and improved staff motivation until all reappraisals are submitted. They are open and approachable, enabling staff to voice their concerns and ask questions in a positive learning environment that allows them to build on their existing skills and expertise.

In the Initial Upgrade Phase, ACG takes the lead role in all ACFI requirements and manages staff compliance for completion of compulsory requirements under ACFI. This not only increases ACFI funding immediately but also acts as an integral learning process for facility staff.

For residents who are not eligible for an ACFI reappraisal, ACG investigates and identifies any areas that are not consistent with the ACFI business rules and provide solutions in consultation with the RACF.

An educational focus is emphasised throughout this Initial Upgrade Phase to provide the foundations for staff to help maintain high ACFI funding into the future.

ACG then recommends an optional Ongoing Support Phase where our staff work together with RACF staff for all new admission, mandatory and ongoing voluntary reappraisals and submissions and implement, where appropriate, improved ACFI structures and systems.

This option features an increased focus on education and sustainability including:

  • Full support with ACFI submissions throughout the Initial Upgrade Phase
  • ACG staff are on site weekly during the Initial Upgrade Phase
  • Regular ACFI training and education for all levels of staff
  • Optional ongoing support with ACFI submissions for new admission, mandatory and ongoing voluntary reappraisals throughout the contracted period to ensure the assessed care needs of each resident are aligned to the correct level of ACFI funding and all documentation is consistent and compliant with the ACFI business rules

Clinical Coach

Imagine if you could engage all of your staff with one simple program that tracked the care needs of your residents in real time – knowing you were properly compensated for the care provided.

Clinical Coach makes managing the care needs of residents easier than ever before.

Clinical Coach is an innovative and unique software program designed to assist providers and their care teams to recognise and act on changes in resident care needs.

Care staff drive the program by reviewing resident care weekly. Any recommended changes are made available to the clinical team for approval with individual outcomes reported back to care staff. The program features practical, educational tools that help staff to recognise inconsistent information or gaps in their knowledge of care delivery.

Not ready to throw out your old system? Clinical Coach is not designed to replace your current clinical management system, but rather, compliment it.

Easy to learn and easy to use, Clinical Coach focuses on the foundations of residential care. Your staff will be empowered to react to changes in resident care needs immediately, while management enjoy simplified reporting of objective resident and staff outcomes.

Revenue Raisers

We can help you recover lost supplement income with Revenue Raiser.

Wouldn’t it be reassuring to know you are compensated appropriately for the care provided to your residents all of the time?

Navigating the government’s aged care subsidies and supplements is no easy feat, especially when your primary focus is on providing quality care. There are more than 15 different supplements, each with distinct variables affecting eligibility. You might know what’s on your Medicare Payment Statement now, but do you know what’s not on there that should be?

Talk to our team of dedicated supplement recovery experts. They’ll review your current documentation, identify oversights in current and past statements and lodge any necessary paperwork to recover lost funds.

ACFI Education

At its core, ACG understands education and support are the key to ensuring each RACF becomes able to independently retain their maximum ACFI funding potential. ACG’s ultimate goal is sustainability – working to ensure each RACF becomes equipped to independently optimise and control its ACFI funding into the future.

Our qualified staff are skilled educators with comprehensive experience in the residential aged care industry as registered nurses. They can provide your staff with a wealth of knowledge specific to the needs of your facility.

We Provide:

  • Targeted education programs based on our Education Needs Analysis Survey
  • Answers to those frequently asked questions
  • Solutions to common issues
  • On-site and off-site education packages
  • Our intensive ACFI Education program as part of ACFI Support Service Option 1 – Sustainable Approach

Tailored Education

We focus on working with facility managers and their staff to tailor our education to meet the needs of the facility. We provide a broad range of educational services such as mandatory training, staff documentation training, and ACFI training.

Funded Exercise Program

Did you know you may be eligible for a Funded Exercise Program?

We can determine if your residents are eligible for exercise sessions – at no cost to you or the resident! It’s quick and easy to find out if you’re eligible, and if so, to get a new exercise program started.

With Allied Care Group, small things like a Funded Exercise Program can make a big difference. Together, we can sustain a higher level of care.

Our Support Network

Hands-on Support

Allied Care Group assist providers with a ‘hands on’ approach to increase their ACFI funding. Our team of specialists are available whenever and wherever required. We undertake assessments, seek directives, case conference with staff and residents and prepare Answer Appraisal packs ready for submission.

See How We Work

Whilst our main aim is to align your ACFI funding to the assessed care needs of your clients, it is also important to us that we share with you our knowledge and skills and assist you implement sustainable business processes and systems to manage your ACFI funding. Throughout the contract period our team constructs the foundations for effective and efficient ACFI management through case conferencing, education and internal audits so that ultimately you are in full control of your ACFI destiny.

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